SUMMER & WINTER WEATHER ADVISORY: We are only ground shipping plant orders to the following states: California, Oregon, Washington, Nevada, Utah, Arizona & Idaho. If you do not live in one of these states, you will only be offered expedited shipping at this time to ensure that your tree spends the least amount of time exposed to the extreme temperatures and arrives on time. All non-living products such as gift cards, gifts, tree paint, and fertilizer will still be shipped immediately.
For all orders: Please allow up to 5-7 business days to process and ship your order regardless of the shipping method (Not including transit time).
By law, we cannot ship citrus trees to Arizona, Texas, or Florida.
We do not ship any plants to Puerto Rico, Guam, and the Virgin Islands.
No international shipping.
Terms of Service:
Thecastingpitt makes every effort to deliver healthy plants but assumes no responsibility for plant performance to any customer (either direct or indirect). Any claims as to the condition of material must be made at the time of delivery. It is up to you to provide the optimal conditions and care for your plants. After the material has been accepted in good condition, we are not responsible for improper handling, planting, exceptional weather, lack of proper maintenance, or any contingency beyond our control. Plants are not guaranteed to live, and our liability in all instances is limited to the purchase price.
Cancellations: You have 24 hours to cancel your order. If you must cancel, please put your order number and the word CANCELLATION in the subject line of an email and send it to firstname.lastname@example.org. For cancellations requested after 24 hours, there is a 10% processing fee for cancellation.
Refunds & Replacements:
Refunds or credits will be considered on a case-by-case basis, and consideration will be given only if there has been prompt notification after delivery of any problems. Returns of plants are not permitted. You will receive an Order Number in your Confirmation e-mail.
Contact email@example.com for any assistance you need. To expedite your request, be sure to include the Order Number in the subject line of your e-mail. If your tree dies within 6 months of the purchase date, contact us to file a claim. We will review your claim and if approved, we will issue a code for 50% off a replacement tree (excluding shipping). We reserve the right to not issue a code for items already replaced.
Request a signature confirmation: We will not replace trees that were shipped and confirmed as delivered by the carrier but not received. If you are worried about the safety of the delivery of your tree, we recommend adding signature confirmation to your shipping service. To do this, email a request to firstname.lastname@example.org. This can be added for an additional $6 per box service charge that will be invoiced separately.
Damaged in shipping: In the rare event trees sustain major damage in shipping, please contact us within 48 hours of arrival. Email email@example.com with your order number and if possible, photos of the box and tree. We will assess the situation. If it is not salvageable, we will replace it promptly.
Dormant Tree & Plant Guarantee: If your tree/plant does not leaf out by May 15th, please perform a scratch test by checking for green under the bark, a few inches over the graft, and take a photo. If the scratch test reveals a brown cambium, that means your tree/plant is dead or dying. If the scratch test revealed that your plant is dead or dying, submit your claim and photos to firstname.lastname@example.org with your order number in the subject line no later than May 31st. We will review your claim and if approved, we will issue you a refund for the purchase price of your tree/plant (excluding shipping). We reserve the right to not issue a refund for items already replaced.
We want you to have an enjoyable & successful growing experience. Acclimation, Soil that drains well, and regular feeding are some of the main keys to success. We provide growing instructions online, including our instructional growing tips: thecastingpitt.com.